At Explorer Whiz, we believe and know that our customers deserve the best and it is keeping this in mind we make sure all the travel needs of our customers are fulfilled. Our aim is to always provide 100% customer satisfaction!
DOT: Department of Transportation
DOT is the federal agency which is directly and strictly responsible for protecting the air traveling public and keeping the country's transportation system safe and free from any kind or type of corruption which could harm, in any way, the lives of people who are using the air travel system. In a way, we can say or argue that the DOT is on its mission which is to ensure that transportation employees in safety-sensitive positions -- such as the people who are operators of planes, trains and buses -- are not using any kind of offensive intake materials such as drugs or alcohol during their job, thus endangering the lives of the people traveling in such vehicles. Employees such as Airline pilots, cruise captains, truck drivers, bus drivers, train conductors and subway operators are all responsible for the safety of large number of people inside their respective vehicles and in the surrounding areas and hence are termed and known as safety-sensitive employees.
"Advertisement" can be explained as it applies, according to the rule summary paragraphs that follow to encompass any form of solicitation for air travel, which is irrespective of the medium of communication intended to reach a mass audience or a single individual person. The mentioned explanation is applicable for all means of communications, whether they be written, visual or phonetic in their respective nature such as prints, radio and television, but also to travel brochures, press releases, website banner ads, Google ads and social media in general terms.
All the airfares which are advertised and which are mentioned must state the entire price to be paid by consumers in an honest manner which includes all kinds of taxes, all the fees and charges and other mandatory charges applicable and which are collected by sellers of air transportation and are strictly prohibited to do otherwise and operate behind schemes of, any kind of hidden charges or fees applicable.
The DOT rule on code-share is applicable when one air travel company is listed as the primary airline accordingly on a schedule or itinerary but another airline is actually operating the particular flight. As per the code-share rule, airlines and travel agencies must inform the consumers, through any communication with the public which can be oral, written or electronic which includes graphical and visual, of the code-share service before booking the said transportation.
Travel agents are strictly prohibited from using the term “one-way” when advertising for airfares if roundtrip travel is required from the consumers end. Furthermore, the agents can only use the term, “each-way” – when roundtrip travel is required.
DOT, being the federal authority responsible for corruption free and safe air travel, vigorously investigates and punishes the offenders of the consumer rules by fining the violators and by issuing massive monetary fines. What gives us the proof of the seriousness of the working style of this federal unit or system is that fines as much as one million dollars or more have been incurred towards the offenders, while small travel agencies or tour operator violators have usually been required to pay fines which has gone into five figures in numbers, which also is not a small thing. What is interesting is that to enforce the consumer rule, DOT investigators, at times, posing as undercover consumers, buying tickets for air transportation and then noticing and observing and monitoring the communications for possible violations of full fare advertising or any kind of corruption, baggage fee disclosure, code share and other requirements which makes it a very safe authority and we can say that it the whole transportation is in safe hands, all because of DOT.